In general, you can visit and use this site without providing any information about yourself. In some areas of the website we may ask for you to provide information that will enable us to process an order, or to answer a query you make.
Generally, we request identifying information when you:
- Place an order.
- Send an on-line Enquiry Form submission.
- Provide feedback on a purchase or tell us about an idea or suggestion.
- Request information to be posted to you.
In these instances, we may ask for some or all of the following;
your name, email address, phone number, address and any other appropriate information needed to provide you with these services.
What will we do with your information
If you do provide us with any personal information for any of the purposes detailed above, these details will only be stored for access by Memories Charmed. The information you provide will be held by us whilst you are a customer, you do also have the right to request that we delete/remove the details we hold about you at any time. If you wish to do this please get in touch via our contact form.
Cookies we use
More information available is online, for example: www.allaboutcookies.org
You can set the browser on your individual devices to not accept cookies, however in some cases this may stop our website from working correctly.
Our site uses the following cookies:
We currently do not use any cookies
Your Information and the accuracy of the data
Under the GDPR, you have several rights in relation to your information.
You have the right to request a copy of any of the information we hold on you, if for any reason you would like to do this please don’t hesitate to get in touch.
If any of this information is incorrect you also have the right to have this amended, again if you do think any details we have ae incorrect, please do get in touch.
You also have the right to have any information we hold on you deleted, as above, please get in touch if you wish for us to do this.
How we use the data we collect
In order to process an order you have placed with us we may need to use the information you have provided us with for several reasons:
- To communicate with you regarding your order, we could also do this if you make a request for us to get in touch with our contact form.
- To screen orders for potential fraud or risks to our business.
- To arrange shipping of your item to you.
- To fulfil the order which you have placed.
Payment detail security, we use PayPal for all orders through our site, any payment information is not given to us.
When you place and order through our site, we will maintain the information on our records in line with our data retention policy and for auditing purposes.
Sharing of data with third parties
We do not share your details with any external agencies for use in marketing or target advertising.
Third party links
When you visit our site we collect analytical data via the Google Analytics service, this collects standard information about visits to our site for improvement purposes. This data is anonymised by Google, and is not processed in a way in which individuals could be identified.
Images uploaded as part of the order process/quotation
Any images you upload during the order process or for a quotation, once processed will be deleted in line with our retention policy. If you wish us to retain these images for future purchases please let us know as soon as possible after placing your order.
Further note, any copyright restrictions on images uploaded are the responsibility of the uploader and not Memories Charmed.
We may use images of your completed items in marketing materials in both print and online format, before any images are used, we will seek your explicit permission if the items contain photos which you have uploaded.
Amendments to this policy
If you have any queries with any element of this privacy notice, please don’t hesitate to get in touch.